Privacy
Policy
Please read this privacy
policy carefully. By using the website, you indicate that you understand, agree,
and consent to this privacy policy. If you do not agree with the terms of this
privacy policy, please do not use this website. You hereby provide your
unconditional consent or agreements to Sureworks Infotech Pvt Ltd as provided
under section 43a and section 72a of the information technology act, 2000.
About Sureworks Infotech
Pvt Ltd
We, along with our
affiliates and subsidiaries, are Sureworks Group of Companies. Our
address is #16, 2nd & 3rd floor, Annapurna Industrial Estate, 7th Mile
Doddakallasandra, Kanakapura Main Road, Bengaluru-560062, Karnataka. You can
contact us by mail at the above address, by email at admin@
This privacy policy talks
about the information that is collected from you when you use any website or
mobile application owned or operated by Sureworks Infotech Pvt Ltd, its
subsidiaries, and affiliates, including Sureworks Stores websites around the
world (collectively, the “Site”), includes information about who we are, what
information we collect, why we use your information, who we share your
information with and why, how we protect your information, and how you can
change or review your information.
By providing us your
Information & using our services, and the Site, you understand and consent
to Sureworks Group of Companies collecting, storing, processing, and
sharing your information as described in this privacy policy. You further agree
that such collection, use, storage, and transfer of Your Information shall not
cause any loss or wrongful gain to you or any other person.
Sureworks Group of
Companies has provided this Privacy Policy to familiarise You
with:
The details you shared with
Sureworks Stores shall be authentic, correct, current and You have all
the rights, permissions, and consents as may be required to provide such information
to us.
Your providing the
Information to Sureworks Stores and Sureworks Stores consequent
storage, collection, usage, transfer, access, or processing of the same shall
not violate any third party agreement, laws, charter documents, judgments,
orders, and decrees.
Information collected and
storage of such Information:
The "Information" (which
shall also include data) provided by you to Sureworks Stores or
collected from You by Sureworks may consist of "Personal
Information" and "Non-Personal Information".
Your personal information
may be used by us for a variety of business purposes, which may include but not
restricted to
Providing you access to
our services, and the Site where ever necessary
Providing you with
interactive features on the Site
Contacting you in case of
any trouble processing or fulfilling your order, fulfilling your orders,
returns, and exchanges, or updating anything about the order.
Processing and managing
your subscriptions, Customizing your settings
Notifying you about any
change in our terms and conditions, and policies.
Protecting our rights
and/or comply with a judicial proceeding, court order, or legal process served
on Sureworks Stores
The purpose for
collecting, using, storing, and processing Your Information for any purpose as
may be permissible under applicable laws (including where the applicable law
provides for such collection, usage, storage, or processes under the consent of
the user) connected with a function or activity of each of Sureworks Stores
unit and shall include the following
To investigate, prevent,
or take action regarding illegal activities and suspected fraud
For our right interests
in enforcing our terms and conditions, and policies where required, analyzing
and improving the effectiveness of the Site, and our products and services
Updating you through our
newsletters, special promotions, and offers text alerts and/or email
notifications related to the order placed or any other communication related to
the same
Sending you promotions,
advertisements, and other information relating to our products and services,
push notifications on a Device
Your geographic location,
telecom service provider or internet service provider details, Browser details
which you may be using Internet Explorer, Firefox, Opera, Google Chrome, etc.
To help You address Your
problems incurred on the Website including addressing any technical problems;
for proper administering of the Website
To respond to legal,
judicial process and provide information to law enforcement agencies or in
connection with an investigation on matters related to public safety, as
permitted by law
Assist in implementing
information security practices; to determine any security breaches, computer
contaminant or computer virus;
To conduct internal
reviews and data analysis for the Website (e.g., to determine the number of
visitors to specific pages within the Website); to protect the integrity of the
Website
To conduct analytical
studies on various aspects including user behavior, user preferences, etc.
To permit third parties
who may need to contact users who have bought products from the Website to
facilitate installation, service, and any other product-related support
Information regarding
your transactions on the Website, (including sales or purchase history),
Internet Protocol address
Sureworks Stores
and each of Sureworks entities officers, directors, contractors, employees, or
agents shall not be responsible for the authenticity of the Information that
You or any other user provide to us. You shall assure and hold harmless Sureworks
Stores and each of Sureworks entities officers, directors, contracts or agents
and any third party relying on the Information provided by You in the event You
are in breach of this Privacy Policy including this provision and the
immediately preceding provision above.
Financial information of
you such as bank account information or debit card or credit card or other
payment instrument details.
Any other items of
‘sensitive personal data or information as such term is defined under the
Information Technology (Reasonable Security Practices and Procedures and
Sensitive Personal Data or Information) Rules, 2011 enacted under the
Information Technology Act, 2000
Cookies and Similar
Technology
Cookies
A cookie is a small text
file that is generated by a site that is stored on a Device. When you access
the Site, several cookies are used by Sureworks and third parties. Data stored
in cookies may be associated with the personal information you submitted while
on the Site. Subjected to your cookie settings, Sureworks and third-party
service providers that you may subscribe to may require Cookies and Similar
Technologies to allow you to use those third-party services. In connection with
your use of our services, and the Site. We have no access to or control over
third-party technologies. Also, please note that this privacy policy covers the
use of Cookies and Similar Technologies by Sureworks only and does not cover
the use of technologies by any third-party service providers.
To provide our services,
for customizing your account settings, for preventing and detecting fraud, for
analyzing and improving our services, and giving you a personalized experience
of the Site by using targeted advertisements and offers, Cookies and Similar
Technologies may be used by Xfurbish.
Web Beacons
The Site and our emails
and advertisements may contain web beacons. A web beacon is a small graphic
image, such as a pixel or GIF, which is placed on a web page, email, or
advertisement and is used to provide information on when and how you access and
use the Site and services. We may allow third-party companies to collect
non-personal information when you visit the Site. These companies typically use
a cookie or web beacon to collect this information to provide advertisements
likely to be of interest to you.
Logfiles
We may use Device
Information to analyze trends, track user trails, administer the Site, and
gather broad demographic information for aggregate use. We may store the
information in log files or other types of files, which may be combined with
other information that we have collected about you automatically or with your
consent.
Sharing your Information
Upon your consent, such
as when you authorize a third-party application to access your account or when
you direct us to share your feedback with a marketplace seller or other
business, we may share or disclose your personal information
We may also share your
personal information between
Service Providers
To process your payment
to complete your purchase, we must share your personal and financial
information with the merchant bank for authorization and approval. This process
is protected by an enhanced security system. See the Security section below for
more details on security measures and procedures. Also, third-party companies
are employed to perform certain functions like order fulfillment, postal and
e-mail delivery, package delivery, customer service, data analysis, marketing
assistance, and payment processing on our behalf. These functions may include.
The third parties we contract for these purposes have limited access to your
personal information and may not use it for other purposes
Affiliated Institutions
We may share your
personal information with all Sureworks subsidiaries and affiliates. As our
business grows, we may acquire or sell business units or subsidiaries and
Customer information is liable to be transferred considering it as one of the
business assets. In that case, the collected personal information of yours
would only be used complying with our pre-existing Privacy Notice and terms and
conditions.
As Prerequisite by Law
We reserve the right to
disclose your personal information when we believe that disclosure is necessary
to protect our rights and/or comply with a judicial proceeding as required by
law, court order, or legal process served on Sureworks.
Third-Party Companies
Marketing
We may share your
personal information with third-party companies that may, among other things,
use your personal information to provide you with targeted advertisements and
special offers subject to your preferences and settings. To change your
settings, go to the account settings section of this privacy policy. Under your
marketing preferences, these companies will be allowed to use your personal
information and will be required to keep your personal information secure.
Non-Personal & Public
Information
We may collect, store,
use, transfer, share and disclose your publicly available information, such as
information you submit on social media platforms, or blogs for any purpose.
While We will endeavor to
take all reasonable and appropriate steps to keep secure any Personal
Information Which We hold about You and prevent unauthorized access, you
acknowledge that the internet or computer networks are not fully secure and
that We cannot provide any absolute assurance regarding the security of Your
Personal Information.
Links
Third-party websites or
application links may be present on the site and may collect information about
you while you switch from this Site. These websites and applications may have
their privacy notices or policies. We encourage you to be aware when you leave
the Site as this privacy policy applies only to information collected by this
Site and the privacy statements of each website and application that you use
may vary. Sureworks will not be held responsible for such websites or
applications’ content, use, or the privacy and security practices and policies
of those websites or applications.
Apart from the above, we
use other third parties such as a credit/debit card processing company, payment
gateway, pre-paid cards, etc. to enable You to make payments for buying
products or to avail services on Sureworks Stores. We may share your
applicable Personal Information as necessary for the third parties to provide
such services, including your name, residence, and email address. The
processing of payments or authorization is solely under these third parties
policies, terms, and conditions and we are not in any manner responsible or
liable to You or any third party for any delay or failure at their end in
processing the payments.
Sureworks Stores
might also share your Personal Information if Sureworks believes it is
necessary to investigate, prevent, or take action regarding illegal activities,
suspect ted fraud, situations involving potential threat s to the physical
safety of any person, violations of various terms and conditions, or our
policies.
We reserve the right to
disclose your information when required to do so by law or regulation, or under
any legal obligation or order under law or in response to a request from a law
enforcement or governmental agency or judicial, or any other statutory or
constitutional authority or to establish or exercise our legal rights or defend
against legal claims.
You also agree that such
disclosure, sharing, and transfer of your Personal Information and any other
information shall not cause any wrongful loss to you or any third party, or any
wrongful gain to us or any third party.
Protection of your
Information
Security
To protect its customers’
information Sureworks takes necessary measures. Your information is protected
both online and offline when you submit any sensitive information via the Site.
Using SSL encryption
software, sensitive information such as debit/credit card details are encrypted
and protected when you are prompted to enter any sensitive information.
Sureworks operates in a
secured and locked facility that requires all employees to check in and wear
valid ID badges. The building is equipped with security cameras in conjunction
with multiple alarm systems. Only employees who need the information to perform
a specific job are granted access to personal information.
Notwithstanding anything
contained in this Policy or elsewhere, Sureworks shall not be held responsible
for any loss, damage, or misuse of Your Personal Information, if such loss,
damage, or misuse is attributable to a Force Majeure Event (as defined below).
A Force Majeure Event
shall mean any event that is beyond the reasonable control of Sureworks and
shall include, without limitation, sabotage, fire, flood, explosion, acts of
God, civil commotion, strikes or industrial action of any kind, riots,
insurrection, war, acts of government, computer hacking, unauthorized access to
a computer, computer system or computer network, computer crashes, breach of
security and encryption (provided beyond reasonable control of Sureworks),
power or electricity failure or unavailability of adequate power or
electricity.
We suggest you not share
your credentials with anyone to ensure that your user name and password remain
confidential.
Any queries or concerns
regarding the same can be cleared by dropping us an email at support@
Retention Period
All your personal
information will be retained Sureworks Stores for a certain period necessary to
fulfill the purposes outlined in this policy unless a longer retention period
is required or permitted by law.
Safeguarding Information
Sureworks does not sell
products intended for purchase by children. If you are under the legal age of
majority in your jurisdiction, you may only use the Site in the presence of a
consenting parent or guardian. We will not knowingly or intentionally collect
personal information from children under the age of 13. Sureworks is committed
to protecting the welfare and privacy of children.
Special Offer
At the time of your
order, you may choose to receive special offers and news by clicking the
appropriate field. If you currently receive special offers and news and wish to
stop receiving special offers and news, Sureworks provides several ways to do
so. You may unsubscribe to these emails by clicking the unsubscribe link provided
on the Sureworks communications. Please note that you might still receive
intermittent updates on products, services, specials, or news. If you currently
receive push notifications and wish to stop receiving push notifications, you
can deactivate these notifications at any time requesting the same to support@
Updates on Privacy Policy
Sureworks's policy on
sharing or transferring your data or information with third parties. This
Privacy Policy may be amended/updated from time to time. Upon amending/updating
the Privacy Policy, we will accordingly amend the date above. We suggest that
you regularly check this Privacy Policy to apprise yourself of any updates.
Your continued use of the Website or provision of data or information
thereafter will imply Your unconditional acceptance of such updates to this
Privacy Policy.
As our services and use
of personal data evolves, we will regularly review and update this privacy
policy if required. If we make material changes to this policy, we will notify
you here, by email, or through a notice on our homepage.
You agree that all Personal
Information shall be retained till such time required for the Purpose or
required under applicable law, whichever is later. Non-Personal Information
will be retained indefinitely.
You may change or review
your account information and settings, you can add or update your Personal
Information regularly.
Contact us
If you find any
discrepancies or have any grievances about the collection, storage, use,
disclosure, and transfer of Your Personal Information under this Privacy Policy
or any terms of Sureworks’s Terms of Use, Term of Sale, and other terms and
conditions or policies, please contact support@sureworks.
Last Update
The Privacy Policy
contained herein became officially effective from March 27, 2021
Updated on March
27, 2021